The National Highways Authority of India (NHAI) introduced FASTag in 2014. This innovative system has since digitized toll payments, reducing long queues at highway tolls and facilitating smooth vehicular movement. By leveraging Radio Frequency Identification (RFID) technology that automatically reads the FASTag sticker affixed to your windshield, this system makes the necessary deductions from a linked prepaid account.

Owing to its undeniable benefits, FASTag was mandated for use on all toll plazas by the Indian government in 2021. However, as is the case with any new technology, some challenges in adoption and use can affect the user’s experience.

Here, we explore a few challenges related to FASTag usage and how you can iron them out for smooth road trips.


Technical Glitches

Glitches are a common side effect of any technology; an interruption in the FASTag network can affect transactions at toll plazas. For instance, the RFID scanner might fail to recognise the FASTag affixed on a commuter’s windshield or might misidentify it as blacklisted. At such times, it’s best to re-align your vehicle with the tag scanner or refer the matter to the toll plaza staff.

Sometimes, the FAStag system may also experience malfunction due to server downtime, causing commuters some inconvenience. In such cases, you may have to wait a few minutes for the server to be up and running.

Damage or Loss of FASTag

It is possible that FASTag might have been tampered with or suffered damage. In such cases, the FASTag is rendered unusable, and users must reinitiate the registration process with the bank to procure a FASTag. Further, if the FASTag is stolen – by virtue of your vehicle being stolen – owners must lodge a complaint with their FASTag issuer to block it as soon as possible. You can then apply for a FASTag and get your previous balance amount transferred to your new account or withdraw the balance amount by submitting a request with the bank.

Unauthorized Deductions

Another challenge FASTag owners might face is that of double deduction. On crossing the toll plaza, your FASTag account can sometimes be debited twice due to a technical issue. In such cases, you must contact your FASTag issuing bank and apply for a refund.

Final Thoughts

Despite some challenges, FASTag has a lot of value to add for commuters travelling by road. A faster, fuel-efficient, and cashless alternative to standing in long queues at highway tolls, FASTag enables hassle-free road journeys. Further, the tag comes with a validity of five years.

What is more, FASTag is linked to a prepaid account, ensuring your road trips never experience unnecessary lags, and you reach your destination with time to spare.  Last but not least, you can buy FASTag online without leaving your home’s comfort zone.

Experience smooth and instant toll payments with FASTag. Apply today!

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